Terms & Conditions
These terms and conditions apply to all contracts that you enter into with Weekday/ H&M Hennes & Mauritz GBC AB (hereafter ”Weekday” “us” or “we”). By placing an order, you accept our Terms & Conditions.
Prices and charges
The prices listed in the Weekday online store include country specific VAT and exclude shipping fees. The shipping fees will be added to your order at the check out and will be based on the country your order is shipped to. Please find more information about our delivery charges for each country under the headline Delivery & Shipping.
All prices are shown in € for all countries except Sweden, where prices are shown in Swedish kronor (SEK), Denmark, where prices are shown in Danish kronor (DKK), and the UK, where prices are shown in pounds (GBP). This applies only to customers who are having their orders sent to addresses in either Sweden or the UK.
Drawing up the contract
The contract will be concluded at the moment at which the consumer accepts the online offer of Weekday and the conditions thereby stipulated have been fulfilled.
The order will not be valid if Weekday cannot confirm your residential address.
Weekday will immediately confirm receipt of acceptance of the offer electronically.
Weekday may obtain information - within legal frameworks - about the consumer’s ability to fulfil the payment obligations, as well as about facts and factors that are important for the responsible conclusion of the distance contract. If that research gives the trader proper grounds for declining to conclude the contract, he has a right, supported by reasons, to reject an order or application or to bind its implementation to special conditions
Right of return/cancellation
You have the right to cancel your purchases without giving any reason within a period of 14 calendar days after the day of delivery of the goods. During this period the consumer will treat the product and its packaging with care.
During this period of 14 calendar days you have the right to cancel, which means that you are allowed to change your mind and send back the goods you have received - as far as this is reasonably possible - in the original state and packaging, without any obligations from your side, apart from the shipping fees to our warehouse in Germany. If you want to do this, you must send back the goods undamaged and unused in the way that is described under “Returns” section in our Weekday online store.
For hygienic reasons underwear, swimwear, bodies or pierced jewellery cannot be returned (faulty goods can of course be returned).
Delivery & Shipping
We will take the greatest of care to be as accurate as possible when receiving and dispatching your orders.
We will dispatch the orders that the company has approved as quickly as possible and in the order that they have come in. Delivery normally takes place 3-5 working days after your order has been placed. Delivery times depend on where you want your order to be delivered, though the latest within 30 days, unless a longer period of delivery has been agreed.
Please note that we only sell items that we have in stock. We aim to dispatch all orders within 24 working day hours (Monday - Friday) with the exception of sale periods where this may take up to 48 working day hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Weekday is not responsible for any delays caused by destination customs clearance processes.
If a delivery suffers a delay, if it cannot be dispatched or if it is only partially available due to the goods not being in stock or other reasons, the consumer will be informed about this at the latest one month after the order was placed. In this case, the consumer has a right to dissolve the contract, free of charge. In the case of dissolution in accordance with this paragraph, Weekday will refund the consumer with the sum paid as quickly as possible, though at the latest within 30 days after that dissolution.
The place of delivery is deemed to be the address that the consumer makes known to Weekday.
Please note that we only ship to home or office addresses and not to P.O. boxes.
We ship to the following countries, shipping fees specified:
Austria, 6 EUR.
Belgium, 6 EUR.
Czech Republic, 9 EUR.
Denmark (excl. Faroe Island and Greenland), 45 DKK
Finland (excl. Aland Island), 6 EUR.
France (excl. Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands, New Caledonia), 6 EUR.
Germany (excl. Island Helgoland, and area of Busingen), 6 EUR.
Hungary, 9 EUR.
Ireland, 9 EUR.
Italy (excl. Campione d'Italia, Livigno, San Marino and Vatican City), 9 EUR.
Poland, 9 EUR.
Portugal, 9 EUR.
Slovakia, 9 EUR.
Slovenia, 9 EUR.
Spain (excl. Canary Islands, Ceuta and Melilla), 6 EUR.
Sweden, 45 SEK.
The Netherlands (excl. Aruba and the relevant territories of the Dutch Antilles), 6 EUR.
United Kingdom (excl. Isle of Man, Jersey and Guernsey), 6 GBP.
At this time we are unable to ship to customers in Japan or Norway.
All consignments that are sent are insured by Weekday. If you discover any damage to the package before you open it, you must report this to the collection point where you picked up your consignment. If you have already opened the consignment when you discover the damage, you must follow the instructions on the back of the return note that is attached to the consignment. If you have any further questions regarding your delivery, please contact Customer Service.
Damaged goods are replaced free of charge by Weekday.
Payment towards online store purchases can be made with a valid card by a provider accepted by Weekday.com or with a PayPal account. The total order sum will be checked and reserved against your credit/debit card or marked as pending on your PayPal account until the time of dispatch from our warehouse. Orders placed against a VISA card or MasterCard can be processed online or via the telephone. Orders placed against a PayPal account can only be processed online. We do not accept orders via email. We only accept cards with billing addresses in one of the countries that Weekday.com ships to, in addition to cards registered to an address in Norway, Luxembourg or Switzerland. Please note that we cannot accept any other payment methods.
When paying by card or PayPal, Weekday.com reserves the right to check the validity of the card or PayPal account, that there is enough funds to cover the purchase sum, and validate the billing address details of the purchaser. Weekday.com reserves the right to deny any purchase. Your card or PayPal account will only be debited after your order has been dispatched from the warehouse. The currency used is Euro (€/EUR) for all countries except for Sweden (SEK), Denmark (DKK) and the UK (£/GBP). VAT is included in all our prices and will be updated on the online store, when you select shipping country.
Please note that all prices and product information on Weekday.com are subject to change. We cannot provide information about, or guarantee item availability in our stores via the website; some garments that can be seen online are only available, or may be sold out, in select stores. If you are a customer whose card or PayPal account is not denominated in Euros (€), SEK (Swedish kronor), DKK (Danish kronor) or British pounds (£), the final transaction amount will be calculated in accordance with the applicable exchange rate on the day your card issuer or PayPal processes the transaction.
VAT (or its local equivalent) is included in all our prices. VAT is based on the country the order is being shipped to.
Please note that all prices and product information on Weekday.com are subject to change and some garments are only available in selected stores.
In order to shop at the Weekday Online Store you must be at least 18 years old.
If there are colour differences between the colours shown on the website on your computer and the actual colours of the garments, this may be due to the colour reproduction on your computer.
Weekday takes responsibility for all personal details that you submit to us or which we receive from you when you register for purchases. This information is used for signing and implementing the delivery contract and for managing the customer relationship that is set up as a result, including targeted marketing activities organized by Weekday, collecting outstanding payments, fighting fraud and meeting legal obligations. Weekday does not pass on any information to a third party. The Head of Personal Data is responsible for the data at H&M and its subsidiaries. You can make a request to see the personal details that we have for you by emailing email@example.com
Weekday obligations are suspended in cases of force majeure without any obligation to pay the consumer for damages in such cases.
Contracts entered into between Weekday and a customer, are subject to these terms and conditions and to Swedish law only.
Weekday is aware that, according to European Private Law, the consumer can always appeal against mandatory law provisions of his/her country of residence that offers more protection and rights than the applicable Swedish law. If so, please let us know and we will make a personal arrangement with you that respects these mandatory law provisions you appeal for.
Weekday may modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.
Ownership of rights
All rights, including copyrights at Weekday online remain with H & M Hennes & Mauritz AB and its subsidiaries. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.
Weekday is part of the H & M Group and has its registered office in Stockholm
H&M Hennes & Mauritz GBC AB
Master Samuelsgatan 48
106 38 Stockholm
Company Registration number: GBC - 5560701715
VAT registration number SE 556070171501
Email Customer Service: firstname.lastname@example.org
Telephone Customer Service: +44 843 487 87 81 (Calls cost £0,04 per minute from a landline, cell phone prices may vary.)
We love to hear from you, so if there’s anything you’d like to ask us we’re right here by the telephone and ready to help in every way we can!
Go to the 'Contact Us' page of this website to see a full list of international customer service phone numbers.
Customer Service opening hours:
Monday - Friday: 09:00 - 22:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
Please note that we are closed on UK Christmas Day 25th December.
Send us an e-mail: email@example.com