Delivery & Returns
Free shipping & Extended returns
This month we will have extended free standard shipping, from November 25th - December 24th, 2016. Everything purchased online between November 24th and December 24th can be returned until the 31st of January.
Last day for shipping
If you want you package to arrive before the holidays, order before:
December 16th: Finland, Ireland
December 17th: Spain, Portugal, Austria, Hungary, Slovakia, Czech Republic
December 18th: Sweden, Denmark
December 19th: UK, France, Italy, Poland, Slovenia
December 21st: Germany, Belgium, Netherlands
Delivery & Shipping
Your order will normally leave our warehouse on the working day after you place your order or earlier. For example, if you place your order on Friday night, we will dispatch your parcel from our warehouse on the following Monday.
You can view the status of your order and track it in ‘Order History’ in the ‘My Account’ section. Please allow 3-5 days for delivery after it has left our warehouse.
Your order will be delivered to your home address and requires a signature, so if for any reason there is no one home to receive it, the courier will leave a card with specific information about your delivery, which will be redirected to a local post office. Please remember to bring ID with you when collecting your order.
This cut-off time is only a guide, and doesn’t take into account possible delays caused by payment authorisation, so please remember to order as early as you can.
Returns & exchanges
To us, no order is complete until you are totally satisfied; so don’t worry if you change your mind. You have 14 days to return anything that isn’t quite right. We’ll give you a refund within 30 days. All we ask is that items are returned clean, unworn and have all of their tags on so that we can sell them again. For hygiene reasons, underwear, swimwear, bodies and pierced jewellery cannot be returned. However, faulty goods can - and should - of course be returned regardless, so that you can be completely satisfied with your Weekday online experience.
Items bought online cannot be refunded or exchanged in any of our stores. For payments funded with a bank account or PayPal balance, the refund is credited to the PayPal account and will show on your PayPal statement after 3 working days. Payments funded by a credit or debit card will be refunded to that card, and for payments funded with both a card and another funding source, the card portion will be refunded to the card and the remainder to the PayPal account. We will refund your purchase in € (Euro), and we always use the most up-to-date exchange rate. Please note that depending on your bank’s currency conversion rate, a difference from the original charged sum may occur when your bank refunds your account. If any item you return, that is not considered faulty, doesn’t pass our quality check because it is not in a condition suitable for resale (for example, if it is used, washed, soiled or damaged), it will not be refunded and we will send it back to your delivery address at your expense.
How to return or exchange items
If you would like to return or exchange an item you have bought, fill in the item number(s) and return code on the return slip included on your package. If you want to exchange for a different size or colour, enter those details too.
Remember to include the note with the package you are returning!
If you have more than 2kg to return, Please call our customer service first!
If possible, please help us save on waste by reusing the clear plastic bag and original outer packaging. Tape securely, attach the pre-printed return address label to the parcel, drop it off at the nearest Post Office or collection point, and ask for a signature as proof of postage.
Return postage costs €4.00 in all countries except France, Germany, Finland and the UK where it is free. We will deduct a set fee of €4.00 for the return postage from your refund when we have received and approved your returned item or items (if you use the prepaid label, the cost is the same no matter the amount of items you are returning).
Please note that we do not accept or cover the cost of items returned without sufficient postage. If you have any questions, please don't hesitate to contact our customer service. And remember, as soon as we receive your return, you can see it on your Profile page under "Orders".