Delivery & Returns
Delivery & Shipping
Your order will normally leave our warehouse on the working day after you place your order or earlier. For example, if you place your order on Friday night, we will dispatch your parcel from our warehouse on the following Monday.
You can view the status of your order and track it in ‘Order History’ in the ‘My Account’ section. Please allow 3-5 days for delivery after it has left our warehouse.
When the order arrives at the collection point, (chosen when you placed your order online) you will receive an SMS informing you of its arrival. Please remember to bring a valid ID (such as a driving licence or passport) when collecting your order.
This cut-off time is only a guide, and doesn’t take into account possible delays caused by payment authorisation, so please remember to order as early as you can.
Returns & Exchanges
No order is complete until you are completely satisfied; so don’t worry if you change your mind. You have 14 days to return or exchange an item for a different size or colour. Items should be returned clean, unworn and still have tags attached. For hygienic reasons underwear, bodies and pierced jewellery cannot be returned or exchanged unless they are faulty. Swim bottoms and suits can only be returned or exchanged if the sanitary liner strip is intact.
Please note that returns can take up to 21 days to reach us. At peak times the return process may take a little longer. As the financial responsibility is yours until the package reaches us, therefore we recommend that you use our postage labels and delivery service. Please note that items bought online cannot be refunded or exchanged in our stores. If you have any questions, please contact our customer service.
Once your return has been received and approved, you will receive a full refund within 14 days. For payments made via a bank account or PayPal, the refund will be credited to the PayPal account and will show on your PayPal statement after 3 working days. Payments made by credit or debit card will be refunded to that card, and for payments made by both a card and another funding source, the card portion will be refunded to the card and the remainder to the PayPal account. We will refund your purchase in Swedish Krona (SEK), and we always use the most up-to-date exchange rate. Please note that depending on your bank’s currency conversion rate, a difference from the original charged sum may occur when your bank refunds your account. If any item you return, that is not considered faulty, doesn’t pass our quality check because it is not in a condition suitable for resale (for example, if it is used, washed, soiled or damaged), it will not be refunded and it will be sent it back to your delivery address at your expense.
How to return or exchange items
If you would like to return or exchange an item you have bought, fill in the item number(s) and return code on the return slip included on your package. If you want to exchange for a different size or colour, enter those details too.
Remember to include the note with the package you are returning!
If possible, please help us save on waste by reusing the clear plastic bag and original outer packaging. Tape securely, attach the pre-printed return address label to the parcel, drop it off at the nearest Post Office or collection point, and ask for a signature as proof of postage.
Return postage is always free for exchanges when you use the prepaid return address label. For returns, we will deduct a set fee of 40 SEK for the return postage from your refund when we have received and approved your returned item or items (if you use the prepaid label, the cost is the same no matter the amount of items you are returning).
Please note that we do not accept or cover the cost of items returned without sufficient postage. If you have any questions, please don't hesitate to contact our customer service. And remember, as soon as we receive your return, you can see it on your Profile page under "Orders".
If you wish to return a product that you have paid for by invoice, you will be credited the sum amount after we have received the returned item. Arvato Finance AB will not correct your invoice, you will adjust this yourself and pay the remaining sum. If you have already paid the invoice in full, Arvato Finance AB will contact you within 30 days to arrange your refund. To speed up the refund, contact Arvato Finance with payment details.