Alternative dispute resolution (ADR) for EU residents

This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with H&M.

What is ADR?

ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

How do I submit a complaint using the ADR process?

If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Austria

Schlichtung für Verbrauchergeschäfte*
Mariahilfer Straße 103, Stiege 1, Top 18
Wien, 1060
Austria

#Internet-Ombudsmann*
https://www.verbraucherschlichtung.at
https://ombudsmann.at

Belgium

Service de Médiation pour le Consommateur*
North Gate II, Boulevard du Roi Albert II, 8
Bruxelles, 1000
Belgium

http://www.mediationconsommateur.be/fr

Czech Republic

Ceská obchodní inspekce*
Stepanska 15
Praha, 12000
Czech Republic

https://www.coi.cz

Denmark

Konkurrence- og Forbrugerstyrelsen*
Carl Jacobsens Vej 35
Valby, 2500
Denmark

http://www.forbrug.dk

Finland

Kuluttajariitalautakunta*
Hämeentie 3, PL 306
Helsinki, 00531
Finland

http://www.kuluttajariita.fi/fi

France

Médiateur du commerce coopératif et associé*
77, rue de Lourmel
Paris, 75015
France

http://www.mcca-mediation.fr

Germany

Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V.*
Straßburger Str. 8
Kehl, 77694
Germany

https://www.verbraucher-schlichter.de

Germany

Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V.*
Straßburger Str. 8
Kehl, 77694
Germany

https://www.verbraucher-schlichter.de

Hungary

Budapesti Békélteto Testület*
Krisztina krt. 99.
Budapest, 1016
Hungary

http://bekeltet.hu

Ireland

Dublin District Small Claims Office (or the local District Court Office in the area where you live)
1st Floor
Áras Uí Dhálaigh
Dublin 7
D07 N972

http://www.courts.ie

Italy

Camera Arbitrale di Milano*
Via Meravigli 7
Milano, 20123
Italy

https://www.risolvionline.com

Netherlands

Stichting Geschillencommissies voor Consumentenzaken*
Bordewijklaan 46
Den Haag, 2591RX
Netherlands

https://degeschillencommissie.nl

Poland

Dispute resolution bodies are currently not available in Poland

Portugal

Centro Nacional de Informação e Arbitragem de Conflitos de Consumo*
Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide
Lisboa, 1099032
Portugal

http://www.arbitragemdeconsumo.org

Spain

Dispute resolution bodies are currently not available in Spain

Sweden

Allmänna reklamationsnämnden*
Box 174
101 23 Stockholm
Sweden

http://www.arn.se

Slovenia

Evropski center za reševanje sporov
Tomsiceva ulica 6
Ljubljana, 1000
Slovenia

http://www.ecdr.si

Slovakia

Spolocnost ochrany spotrebitelov (S.O.S) Poprad*
Bajkalská 2335/3
Poprad, 05801
Slovakia

http://www.sospotrebitelov.sk

United Kingdom

Small Claims Mediation(UK) Ltd*
33 Leicester Road
Leicester, LE84GR
United Kingdom

http://www.small-claims-mediation.co.uk



* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr



Weekday is part of the H & M Group and has its registered office in Stockholm

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN

Registered number: GBC – 5560701715
Vat no: SE 556070171501

Contact Details: Weekday Customer Service
Email: customerservice@weekday.com
Phone: 0770930730
Calls cost: Geographic

Weekday is part of the H & M Group and has its registered office in Stockholm

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN

Registered number: GBC – 5560701715
Vat no: SE 556070171501

Contact Details: Weekday Customer Service
Email: customerservice@weekday.com
Phone: 0770930730
Calls cost: Geographic